Reservation

1. How can I make a reservation?

You can easily make your reservations via bilen.pro/en by entering the date and location information, selecting the vehicle features you prefer and completing the process in just a few steps. You can also make a reservation by contacting our Mersin Head Office, Çukurova International Airport Office or by reaching our Whatsapp support line. You can reach our contact information on our website;
https://www.bilen.pro/en/contact-us

2. How can I access my reservation confirmation details?

You will receive a reservation confirmation via e-mail after completing your reservation. You can also track the status of your reservation via the reservation panel on our website or contact our offices to get information.

3. Can I change my reservation?

Yes, you can change your reservation. To make a change in your reservation, you can change it from the reservation panel on our website, or contact our Mersin Central Office and Çukurova International Airport Offices. You can cancel your reservation if you want cancel it. Your change requests will be processed depending on the current reservation conditions and vehicle availability.

Rental Conditions 

1. How old do I have to be to rent a car?

In general, car rental services are not offered to people under the age of 21. However, for some vehicle models, the age limit is determined as 25 or 30. You can access detailed information and rental conditions through our vehicle fleet on our website. https://www.bilen.pro/en/cars 

2. Is there an age limit for driving licences during the rental process?

Yes, there is a driver's license age limit during the rental process. Depending on the model of the vehicle you want to rent, your driver's license must be at least 3 or 5 years old. This period may vary depending on the vehicle segment. You can access detailed information from the rental conditions section of our vehicle fleet on our website. https://www.bilen.pro/en/cars 

3. Do you have an upper age limit?

No, we do not have an upper age limit for car rental. However, age limits and driving license periods may vary depending on the vehicle model. For detailed information, you can review the car rental conditions on our website or contact our offices.

4. Can I rent more than one vehicle?

Yes, you can rent more than one vehicle. You can benefit from our individual or corporate long-term fleet rental services according to your needs. You can review our fleet rental page on our website or contact us to get more information about both options and learn the most suitable solutions for your needs.

5. Can I change the rental period after I pick up the vehicle I rented?

Yes, you can change the rental period after you receive it. To extend or shorten your rental period, you can submit your request via the reservation panel on our website or by contacting our Mersin Head Office and Çukurova International Airport Offices. Changes will be made depending on the current vehicle availability.

6. Can I add an additional driver to the vehicle I rent later?

You cannot add an additional driver to the vehicle you rent later. No one else is allowed to drive the vehicle other than the drivers you specify during the reservation. This practice is necessary for both safety and insurance coverage. If you need to add an additional driver, you must specify this when making your reservation or at the beginning of the rental process.

7. Can I rent on behalf of someone else?

No, it is not possible to rent a car on behalf of someone else. The person applying to rent a car must be the owner of the car and all documents must be submitted by him/herself. You can contact our offices for details about the rental process.

8. Can I purchase the mini repair package while the rental is in progress?

Yes, you can purchase a mini repair package during the rental period. For details and pricing regarding this service, you can contact our Mersin Head Office or Çukurova International Airport Offices or get information from our Whatsapp communication line.

Contract, Pricing and Leasing Processes

1. What are the types of contracts?

Contract types generally vary depending on the duration and type of rental. As Bilen Car Rental, we offer the following contract types:
• Short Term Rental: It is a car rental service that usually lasts for a few days to a few weeks.
• Long Term Rental: This type of contract is a longer term vehicle rental option starting from 6 and 12 months. Long term rental offers flexible solutions to individual and corporate customers.

2. What are the payment methods?

• Credit Card: Rental fee and security deposit can be paid by credit card. 
• Money Transfer: Necessary bank information for money transfers to be made through your company or individual account for the payment of rental fees and security deposits is provided to you.
For detailed information and payment options, you can visit our website or contact our offices directly.

3. What documents are required when picking up a vehicle?

By taking the following documents with you when picking up your vehicle, you can complete the vehicle delivery process quickly and smoothly.
• Valid Driver's License: The driver must have a valid driver's license. Make sure your license is valid and has sufficient validity.
• Identity Document: A valid identity document (ID card, passport, etc.) must be presented for personal identity verification.
• Credit Card: A valid credit card or money order can be used to pay the prepayment and provision fee.
• Reservation Confirmation: The confirmation document of the reservation you have completed the rental process or the reservation details received via e-mail.

4. What happens if I return the vehicle with insufficient fuel?

If you return the vehicle with insufficient fuel, you may encounter the following situations:
• Extra Fee: If the fuel level is low when the vehicle is returned, an additional fee is charged depending on the amount of fuel that is missing. This fee is usually calculated based on the price per liter of fuel and is specified in the rental contract.
• Refueling Fee: If you do not refuel when returning the vehicle, an additional fee may be charged by providing a refueling service. 
To avoid returning the vehicle with low fuel, it is best to check the fuel level specified in the rental contract before returning the vehicle.

5. Are maintenance and compulsory traffic insurance included in the pricing?

Yes, vehicle maintenance and compulsory traffic insurance are included in the pricing, and these services are provided by us throughout the rental period.

6. What is the mini repair package? What are its advantages?

The mini repair package is an additional guarantee covering accidents and damages that may occur in your rental vehicle. Thanks to this package, in the event of an accident, if the renter is found to be 25-50-75-100% at fault with an accident report or police report, and in the event of a one-sided accident or damage (including parking accidents), the renter does not have to make an extra payment. However, if you do not purchase this package, you may have to pay a damage exemption fee; in addition, you will have to cover expenses in one-sided accidents or above the exemption fee.

7. How to purchase a mini repair package?
To purchase a mini repair package, you can contact the rental office when making your rental reservation or select the purchase option during reservation. You can also get information and purchase the package from BİLEN CAR RENTAL's website or customer services.

8. Should I add an additional driver? Can someone else drive the vehicle during the rental?

All drivers who will be driving the vehicle must be registered as additional drivers during the reservation. In order for others to be able to drive the vehicle during the rental period, you must provide the additional driver’s information when making the reservation or contacting your rental office. This ensures that all drivers are covered by insurance and are in compliance with the rental contract. Without adding an additional driver, only the person named in the contract can drive the vehicle.9. What documents are required for customers coming from abroad?
For customers coming from abroad, the following documents are required for your rental process to proceed smoothly:
• Passport: A valid passport is required for identity verification.
• Driver's License: An internationally valid driver's license or a valid local driver's license. An International Driver's License (IDP) may be requested.
• Payment Method: A valid payment method is required for rental payments and provision fees.
• Reservation Confirmation: Written confirmation or reservation document regarding your car rental reservation.

10. Can I rent with credit card points?

No, you cannot rent a car with credit card points. Rental fee and provision fee can only be paid with a credit card or company account.

Long Term Car Rental

1. How is long-term car rental pricing calculated?

Long-term car rental pricing is determined by based on the following factors:
• Rental Period: The length of the car rental period affects the total cost. Longer rental periods generally reduce monthly costs.
• Vehicle Type and Class: The make, model and class of the vehicle to be rented affect the price. Luxury and high-performance cars are usually offered at higher prices.
• Mileage Limits: Pricing is usually based on a certain mileage limit. Additional fees may apply if you exceed the mileage limit.
• Insurance and Guarantees: Pricing varies depending on whether insurance coverage and additional guarantee packages (e.g. mini repair package) are included.
• Extra Fees: Additional services such as an additional driver or child seat also affect the cost.
• Security Fee: A security fee is charged at the time of rental. This fee is provided at the time of delivery of the vehicle and is calculated and returned at the end of the rental period.
These factors determine the long-term car rental price and are usually calculated based on a predetermined fee schedule. It is recommended that you contact your rental company for detailed pricing.

2. What is the long-term car rental period? What should be the minimum period?

A long-term car rental period usually covers a period starting from 6 months and continuing up to 12 months. The minimum period may vary depending on the rental agreement, but most of the time a rental period of at least 6 months is requested for a long-term rental.

3. How should I choose a vehicle for long-term rental?

In long-term car rental, it is important that the vehicle suits your needs; you should make your choice accordingly for daily use, business needs or long journeys. You should choose a vehicle that will keep your costs under control by considering your budget and fuel efficiency. In addition, the comfort features, equipment and reliability of the vehicle should also be taken into consideration. The vehicle size and capacity should be suitable for the number of passengers and cargo transportation. You can choose the most suitable vehicle for you by evaluating these factors.

4. How are payments made for long-term rentals? Is it monthly or lump sum payment preferred?

Payments are monthly basis for long-term car rentals. This helps you plan your budget better and makes the total cost manageable.

5. What are the differences between corporate long-term car rental and individual long-term car rental?

Corporate long-term car rental is designed for businesses and offers a wide range of vehicles, tax advantages and fixed costs, and usually comes with higher mileage limits. Individual long-term car rental is for personal use; it offers flexible vehicle replacement, fixed monthly payments and maintenance and insurance services, but usually offers lower mileage limits. You can visit our website for more information.

Corporate Long Term Car Rental

1. What is corporate long-term car rental? 

Corporate long-term car rental is a flexible service offered to meet the vehicle needs of your business. In this way, you can manage your operational processes more efficiently by saving on costs such as vehicle purchase, maintenance and insurance. You can easily expand your fleet according to your needs and keep your budget under control with fixed monthly payments. For detailed information, you can visit our corporate long-term rental page on our website.
https://www.bilen.pro/en/corporate-long-term-fleet-rent 

2. What are the advantages of corporate long-term vehicle rental?

Corporate long-term vehicle rental provides financial advantages, allowing you to avoid vehicle purchase costs and use your capital more efficiently. Since maintenance, repair and insurance transactions are managed by us, your operational processes become easier and you can focus on your business. You can flexibly expand your fleet according to your needs and control your budget better with fixed monthly payments. In addition, rental expenses can be deducted from the tax base, which offers an additional tax advantage. For detailed information, you can visit our corporate long-term rental page on our website.https://www.bilen.pro/en/corporate-long-term-fleet-rent 

3. Who can benefit from corporate car rental advantages?

All businesses that want to manage their vehicle fleet and reduce operational costs can benefit from corporate long-term car rental advantages. It is an ideal solution especially for departments that require frequent vehicle use, such as field teams, sales and logistics departments. Both small-scale businesses and large companies can benefit from this service and make their business processes more efficient. For detailed information, you can visit our corporate long-term rental page on our website.
https://www.bilen.pro/en/corporate-long-term-fleet-rent 

4. How do I become a corporate customer?

To become a corporate customer, you must first contact us. You can fill out the contact form or contact us directly by phone and convey your business needs and rental requests. Our expert team will start your corporate long-term vehicle rental process by offering you special solutions. For detailed information, you can visit our corporate long-term rental page on our website.https://www.bilen.pro/en/corporate-long-term-fleet-rent 

5. How can I make a corporate long-term rental reservation?

Contact us by filling out the corporate rental form on our website or using our contact information. Our expert team will start your reservation process by offering you the appropriate vehicle options and conditions. For detailed information, you can visit our “Corporate Long-Term Rental” page on our website or contact us directly.
Corporate Long-Term Rental; https://www.bilen.pro/en/corporate-long-term-fleet-rent
Contact; https://www.bilen.pro/en/contact-us

6. What documents are required when making a corporate application?

When making a corporate application, the following documents are generally required:
• Company Trade Registry: Document showing that the company is established and its legal status.
• Tax Certificate: Document showing that the company is a taxpayer and its tax number.
• Copy of the Company Official's ID: Identity information of the official who will make the application.
• Company Signature Circular: Document showing the authorization to sign on behalf of the company.
• Last 6 Months Activity Report: Document showing the financial status and operational activities of the company.
• Partnership Information: Information about the partners of the company, if any, and their share percentages.
In addition to these documents, additional documents may be requested depending on special circumstances. You can visit our website or contact us directly for detailed information and a list of documents.

Individual Long Term Car Rental

1. What is individual long-term car rental? 

Individual long-term car rental is a service designed for personal use over an extended period. This service allows you to benefit from all the advantages of the vehicle without buying a vehicle. Long-term rental eliminates the costs and responsibilities associated with car ownership, while providing a flexible and cost-effective transportation solution.

2. What are the advantages of individual long-term car rental?

Individual long-term car rental covers the vehicle maintenance and insurance costs, so you can plan your budget better. Maintenance and repair services are provided by us during the rental period, you will not encounter unexpected expenses. You can renew your vehicle at the end of the rental period and always have the most up-to-date vehicles. 

3. Who can benefit from individual car rental advantages?

The individual long-term car rental advantages can be used by anyone who wants to avoid the costs of buying a car and needs regular vehicle use. It offers an ideal solution especially for those who make long-term business trips, frequent intercity trips or individuals who want to change their vehicle.

4. How can I become an individual customer?

To become an individual customer, you can first rent your vehicle by using the reservation panel on our website or by applying to our Mersin Head Office and Çukurova International Airport Offices. In addition, you can evaluate the rental options that suit your needs by applying to our offices with your identity information and the necessary documents. You can contact us for detailed information and support.

5. How can I make an individual long-term rental?

To make an individual long-term rental, you can reach us by filling out the individual rental form on our website or by using our contact information. Our expert team will start your reservation process by offering you the most suitable vehicle options and conditions. For detailed information, you can visit the "Individual Long-Term Rental" page on our website or contact us directly.
Individual Long Term Rental; https://www.bilen.pro/en/individual-long-term-car-rent
Contact; https://www.bilen.pro/en/contact-us

6. What documents are required when applying individually?

The following documents are generally required when applying individually:
• Identity Document: National ID card or passport.
• Driver's License: A valid driver's license.
• Credit Card: A valid credit card for payment transactions.
• Findeks Report: A Findeks report showing your financial history and credit score should be evaluated for a safe rental process.
You can apply to our offices with your documents and receive detailed information and support.

Vehicle Maintenance and Insurance

1. How is Vehicle Maintenance Performed During Long-Term Rental?

In long-term rentals, vehicle maintenance is usually included in the rental process. Regular maintenance and repairs of rented vehicles are provided by Bilen Car Rental and these services are included in the contract. The renter is obliged to report any maintenance or repair needs regarding the vehicle. In cases where the maintenance period is not notified, the responsibility is assumed by the renter.

2. The vehicle gives a maintenance warning. What should I do?

When you receive a vehicle maintenance warning or when the periodic maintenance mileage is approaching, you must first inform the company. Depending on the severity of the warning, the rental company will give you the necessary instructions. Usually, the vehicle is directed to our nearest authorized service center When you receive a vehicle maintenance warning or when the periodic maintenance mileage is approaching, you must first inform our company. Depending on the severity of the warning, our rental company will send you the necessary instructions and the vehicle is usually directed to our nearest authorized service center. If the vehicle maintenance warning is not heeded or timely notification is not made, any mechanical failure, safety risk and financial liability that may occur will be the sole responsibility of the renter.

3. What situations are covered by insurance?

Insurance generally includes situations such as traffic accidents, theft, fire and natural disasters. The coverage determines the amount of compensation the insurance company will pay in the event of an accident or damage. However, situations not covered by insurance generally include wear and tear on the vehicle, theft attempts and maintenance and repairs performed outside of authorized services. It is recommended that you review your insurance policy and rental conditions for detailed information..

4. What is AdBlue? Does my vehicle have AdBlue?

AdBlue is a liquid used to reduce exhaust emissions in diesel-engined vehicles. This liquid is used in the exhaust system to reduce harmful nitrogen oxides (NOx) in the exhaust gas and is an environmentally friendly fuel additive. AdBlue is a mixture of urea and deionized water and is usually found in a separate tank located next to the fuel tank or behind the engine.
To find out if your vehicle has AdBlue, you can check the vehicle's owner's manual or the location of the AdBlue tank on the vehicle. There is also a warning light on the dashboard inside the vehicle that shows the AdBlue level. If your AdBlue level is low, this will notify you and indicate that the fluid needs to be refilled. 

Malfunction, Traffic Tickets and Accident Cases

1. What should I do when my vehicle breaks down? Is a replacement vehicle provided?

When your vehicle breaks down, you should first pull over safely. Then, prepare an accident report or a malfunction report stating that the vehicle has broken down and contact us. After the vehicle malfunction is evaluated, a replacement vehicle is provided to you together with the conditions of the contract. The replacement vehicle request varies depending on the conditions in your rental contract and the status of the malfunction. 

2. My vehicle has stopped functioning, what should I do?

When your vehicle stops functioning, first pull over safely and prevent any situation that may cause danger. Then, contact us and report the details of the malfunction. Our expert team provides you with the necessary assistance and support. You can also request assistance using the emergency numbers along with information indicating the location and status of the vehicle.

3. What should I do in case of an accident?

In case of an accident, you should first pull over to a safe area and prevent possible dangers. Then, contact our company as soon as possible and report the details of the accident. Our expert team will provide you with the necessary assistance and support.An accident report must be prepared to accurately document the accident scene and the condition of the vehicle. If there is a situation where an accident report cannot be prepared, it is mandatory to immediately notify the authorized units (police/gendarmerie) and prepare an official report. In the event that a report is not prepared or a notification is not made, the legal and financial responsibilities that may arise will be the responsibility of the tenant.

4. How do I pay the penalty amount in the event of a traffic ticket?

In the event of a traffic ticket, you can usually pay the penalty amount to the relevant institution where the penalty was issued or to online payment platforms. It is important to review the document containing the details of the penalty and act in accordance with the payment instructions. If the penalty was issued through Bilen Car Rental, you can contact us for detailed information about payment methods and the process.

5. How can I access traffic tickets documents?

You can follow the steps below to access traffic fine documents:
• Via e-Government: You can check traffic tickets in Turkey via the e-Government portal and access the documents. After logging in to the e-Government system, you can see your fine details under headings such as "Traffic Tickets" or "Traffic Accident Information".
• Websites of Relevant Institutions: Tickets can also be checked on the website of the local police department or municipality to which the traffic police is affiliated. These sites usually offer tickets inquiry and payment options.
• By Mail: If the tickets is notified to you by mail, the ticket documents are usually delivered to you within a certain period of time.
• Contact Your Car Rental Company: If the ticket is related to the rental car, you can contact Bilen Car Rental to get information about the ticket documents. Our company will help you with the details of the tickets and the payment processes.

6. My rented vehicle gives an AdBlue warning, what should I do?

If your vehicle gives an AdBlue warning, first check the vehicle user manual. Information and warnings about AdBlue are usually found in this manual. You can learn the instructions about AdBlue by reviewing the manual.Then, contact Bilen Car Rental and report the situation. Our expert team will give you the necessary instructions to check or top up the AdBlue level.
After determining that the AdBlue level is low, you may need to make the necessary addition. This can be done at our vehicle service center or gas stations.
If it is not possible to top up AdBlue or if you are experiencing another problem, you can contact our authorized maintenance points and get professional help. If the AdBlue warning is not resolved, the performance of your vehicle may be affected, it is important to address it as soon as possible to prevent the vehicle from becoming inoperable.

Tax and Legal Procedures

1. How can I deduct car rental expenses from my tax? 

In order to deduct car rental expenses from my tax, your company or personal account must first record and document these expenses as business expenses. It is important to research the details of this process with your own accounting department. Here is how you can manage this process:
• Keeping Invoices: Keep all invoices and payment documents related to your car rental regularly. These documents will be important evidence to be submitted to the tax office.
• Recording Expenses: Properly record car rental expenses in your accounting records. Classify your expenses as business or professional use and show them correctly on your tax returns.
• Consult with a Tax Advisor: Tax regulations change from time to time and the practices may differ in each case. Therefore, consult with a tax advisor or accountant to learn the most up-to-date information and the most appropriate methods on how to deduct car rental expenses.
• Business Records: If car rental expenses are related to your business, you can declare these expenses as business expenses. If it is for personal use, you may need to prove that these expenses were used for business purposes.

2. Who pays the motor vehicle tax and other taxes for the vehicles during the rental period?

The Motor Vehicle Tax and other taxes are paid by us, the renting company, during the rental period. Your rental fee covers these expenses, so you do not pay any taxes. However, your contract terms may state that these expenses may be reflected to you in certain cases. Clarifying this issue at the beginning of your rental process and in your contract will help you avoid possible uncertainties. 

Delivery and Returns

1. Can I return my rental car to a different office?

Yes, you can return your rental car to a different office. To learn whether this is possible and any additional fees that may occur due to unannounced delivery locations, simply contact us during your reservation or at the beginning of your rental period. We will be happy to make the necessary arrangements to offer you the most suitable solution.

2. How does the vehicle delivery process work?

The vehicle delivery process works according to the terms and conditions specified in your rental agreement. During vehicle delivery, you can pick up your vehicle on the date and time you specified at the beginning of the rental period. During vehicle delivery, you will be asked to return the necessary documents and the vehicle in full.Early delivery is possible. If you want to return your vehicle before the rental period, it is sufficient to inform us in advance. 

3. Is early delivery possible?

In case of early delivery, we will inform you about your payments and possible procedures. However, no refunds will be made in case of early delivery. Our support team is always ready to help you in order to provide you with the most suitable solution.

4. What are the necessary steps when returning the vehicle?

When returning the vehicle, you must provide the following documents and requirements
• Rental Agreement: During delivery, it is necessary to check that the rental agreement and all signatures are complete.
• Vehicle Keys: The keys of the rented vehicle must be returned complete.  
• Rental Fee: If there is any unpaid balance or additional fee during the rental period, these amounts must be paid before delivery.
• Vehicle Check: When returning the vehicle, the general condition of the vehicle must be checked. It must be ensured that the extra equipment in the vehicle is returned completely and without any damage.  
• Fuel Check: The fuel level must be checked during delivery. The vehicle must be returned with the fuel level specified in the rental agreement.


Completing these documents and requirements completely will ensure that the procedures are completed smoothly and quickly during the return process of the vehicle. In addition, if there is any damage to the vehicle, it is mandatory to report this before delivery and provide the relevant reports and photos.